Using Message Templates in Criteria

Admin > Criteria > View/Edit Criteria

Message Templates you have created (ie of the User Defined type) can be used in Criteria where the response has an expiry and where you have chosen to use Nudge reminders.

On the Create/Update Criteria form simply select Yes for the Response Expiry and Set Reminder fields.

Set your Nudges so many days, weeks or months before the expiry and select the required Message Template from the menu on the right hand side. Click Save & Add Another. You can add as many Nudge reminders as you like but they will be far more effective if your reminder messages are different each time.