Dealing with multiple character-sets when importing to autologyx

Dealing with multiple character-sets, is a fact of life when working with people and languages from non English language countries. Fortunately, autologyx is able to deal with multiple character-sets thanks to its support of UTF-8 and UTF-16 encoding.

For this to work though, the character-set that is being used, needs to be correctly reported by the file or system that is providing the data.

If a file is saved as type 'ANSI' (which several Windows programs do by default) and it contains such characters (the programs aren't smart enough to save automatically), then when it is imported, the files reports as 'ANSI' to ALX, but ALX then finds these non ANSI characters in it and doesn't know what to do (hence error).

The solution is to save everything in one of the multi-byte charactersets (UTF16 or UTF8). You can also fix it by importing into Excel and then doing 'Save As' and choosing UTF16 as the output format.