Bugs Resolved
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Redmine # |
Kayako # |
Detail |
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14089 |
1090 |
We have identified a single instance in which an ALX customer had misconfigured a message notification template (they had copied and pasted the content from the single message field to the grouped message field in their expiry notification template). This removed the repeat mechanism which allows several expiries to be notified daily or weekly as set in Reminders & Notifications. As a result, the messages were scheduled but could not be sent preventing subsequent notifications from being actioned. To avoid a misconfiguration related problem of this kind in future we have put in place a new feature to ensure unaffected messages can still be processed. For a future release we will also add an error warning in the event that the repeat mechanism is removed from a grouped message field. |
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