Configuring Outbound Email (Setting the FROM) address and Mail Relay options

One of the things on our list is to coordinate is how to handle outbound email mail from the NowWedComply system.

By default, NowWeComply will use noreply@nowwecomply.com as a From: address to send email.

Ordinarily though, most people will want the From: address  to be of the domain they actually operate from (compliance@yourdomain.com for example).

To avoid the messages sent out using this From: address getting stopped as Spam though (particularly a problem when sending to freebie accounts like hotmail etc), we need to make sure the relay DNS is correct. Normally this would be either:

1. Telling the system to use your mail relays, which would be authoritative for the domain (SPF record).
    - We support SMTP on any port with/ without TLS
    - We can support standard authentication on the sender account, and/or you can handle it by adding the AWS ranges

To do so, we need the following details about the account:

FROM:
PORT: 
TLS: <Yes / No>
HOST: 
USER: 
PASSWORD:

or..

2. Use a 3rd party service like Mimecast (Messagelabs/ Symantec make life difficult because they won't add big ranges, which means option 3)

or..

3. Setup an independent account/ relay service (office365 or google Mail for example) and update the DNS SPF record to authorise that service for the domain (for Office 365 an example is here: http://technet.microsoft.com/en-us/library/hh852557.aspx)

Its pretty quick to set any of these up in NWC (configure from Global Admin pagehttps://YOURBUILDNAME.nowwecomply.com/configs/global/ ). Any problems do get in touch